Can ‘Automated Intake’ Help Boost Medical Practice Performance?
As technology increasingly infiltrates every aspect of medical billing, patient care, and practice management, one piece of day-to-day medical office operations has been largely spared: check-in. Even many technologically savvy practices, clinics, and hospitals still handle patient arrival with the same tools they always have – a printed paper sign-in sheet and clipboard-bound ink pen.
But despite its ubiquity, the paper-and-pen check-in experience poses obvious drawbacks. For one, it’s an inefficient process since there’s obviously more involved in intake, from an administrative perspective, than just patient sign-in. Secondly, it’s not at all private; the names of patients may be crossed out in permanent marker once the front desk staff enters their arrival into a practice management system, but that’s hardly a foolproof privacy-protection strategy.