Medical practice professionals are resistant to the word “outsourcing.” It brings to mind ideas of offshoring and offloading – packing up your processes and shipping them off to an invisible third party (and its thousands of employees) entirely separate from the in-house team.
But it doesn’t have to be like that. And in medical billing, it tends not to be.
Medical practices face unique constraints by specialty that require targeted expertise. Providers need to keep a close eye on billing outcomes to ensure their businesses perform well. And RCM is all about relationships – from those with patients to those with payers.
The best outsourced medical billing firms design their offerings with all of that in mind. To succeed, they can’t be faceless and distant. They have to be approachable, empathetic, and available to help firms resolve their challenges. A monolithic one-size-fits-all model can’t win; medical billing needs vary too much from one practice to another.
NCG Medical has been working with healthcare providers since 1979, and no two practices have ever needed exactly the same thing. We like to say that our solutions are designed to improve the way healthcare is delivered by our clients – and in our mind, outsourcing is just one piece of that puzzle.
We provide customized strategies and solutions to maximize practices’ management potential.
For example, some of our customers in Dermatology billing, Radiation Oncology billing, and holistic billing (for acupuncture, chiropractic and massage practices) want us to handle every aspect of RCM from soup to nuts – partly because their specialties have such unique expectations around insurance, eligibility, and reimbursements.
And when they need it, we go even further to helping these kinds of specialty practices (among others) create the right processes and strategies for running successfully. That can mean delivering expert consulting services, providing specialized practice management, and producing streamlined electronic documentation for clean, compliant billing and recordkeeping.
For others, our offerings fill gaps or add value to the practice’s existing billing approach. When a medical practice is growing, for example, it may bring in NCG for help with credentialing and contract management. From that foundation, we then handle as much of their billing needs as they, well, need – helping them ultimately reduce filing time and decrease denials.
It doesn’t have to be all or nothing. But no matter what, it’s a partnership. The best medical billing firms are an approachable, empathetic part of your team, because they’re truly committed to your business success. To find out what that feels like, contact us to learn more.
...and if you need help from a medical billing company...